Haptic Composer

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Here you’ll find solutions for some of the most common issues reported for Haptic Composer. If you’re experiencing a problem not listed here, don’t worry! You can quickly get support on our Discord server.

Our team is always happy to help and will do its best to assist you with any issue you may be facing.

Issue: Haptic Composer issues with updates

Be sure to save your work in Haptic Composer before closing it and uninstall the app from Settings->Apps->Apps & Features or Control Panel->Programs->Programs and Features depending on your Windows version.
Open Explorer and navigate to C:\Program Files (x86)\Interhaptics\ (or the path of your Haptic Composer installation) and delete the Haptic Composer folder. Additionally, navigate to the following directories and delete the Haptic Composer folders from there as well, if they exist. Ensure that no personal files are saved in these folders before deleting them.
C:\Users<Your Username>\AppData\Local\Haptic Composer
C:\Users<Your Username>\AppData\Roaming\Haptic Composer
Reinstall Haptic Composer by downloading the latest version from this link.

Issue: Can't test on mobile app

Check that both your PC and phone are online and you’re logged in on both with your Razer id. You can find more on setting up a Razer id here.
If these conditions are met, close the apps and check that you are on the latest versions. For Haptic Composer, you can check directly from the app by going to the Help menu and clicking on Check for Updates. For Interhaptics Player, you can check if you are on the latest version with this Test Flight link (iOS) or with this Google Play link (Android).